Troubleshooting Sync Issues

When it stops working, the first thing you should check is whether the connection is still active. Sometimes it gets disconnected and needs to be re-established. You can verify this by looking at the status indicator.

If that doesn't work, you might want to check the settings. They can sometimes get changed accidentally, especially if multiple people have access to it. Make sure everything is configured correctly in there.

Another common issue is when the data isn't showing up where it should be. This usually happens because of the timing. It runs on a schedule, but that can be affected by various things. You'll want to check when it last ran successfully.

Sometimes the problem is on their end, not yours. When this happens, there's not much you can do except wait for it to be fixed. You can check the status page to see if they're having any known issues.

If you've recently made changes to your account, that could be causing problems. The system might need time to update everything. Give it a few minutes and try again.

When things aren't syncing properly, it could be a permissions issue. Make sure the credentials are still valid and haven't expired. They need to be refreshed periodically.

One thing that's often overlooked is the filters. If they're set up wrong, it won't grab what you're expecting. Double-check those to make sure they're configured properly.

In some cases, you might need to disconnect it and reconnect it completely. This will reset everything and usually fixes most problems. Just be aware that this will cause it to start over from scratch.

If none of these solutions work, you should reach out to support. They can look at the logs and see what's going wrong. Make sure to provide them with as much information as possible about when it started happening.